Help

How to Claim

Make sure your loved ones know that you have taken out this policy, and how to contact us if they ever need to claim. We’re in this business to pay benefits to those in need, and we’re standing by to help:

Via email at claims@simply.co.za
Call us on 021 045 1513

We need to be notified within 90 days of the incident that has led to the claim.

What you need to provide for each type of claim is set out below. This information is also available in your policy document, and our claims team can give more detail where needed.

Life cover claim

Certified copy of death certificate
Certified copy of insured person’s ID
Certified copy of the beneficiary’s ID
Completed death claim form
Completed medical report
Terminal Illness claim form
Terminal Illness medical report

Funeral cover claim

Certified copy of death certificate.
Certified copy of insured person’s ID
Certified copy of the beneficiary’s ID
Completed funeral claim form
DHA1663 – notiﬁcation of death register
Claimant/Beneﬁciary 1 month bank statement

Disability cover claim

Certified copy of insured person’s ID
Completed claim form
Completed medical report form together with copies of any specialist reports and investigations relating to the claim cause

Additional information

We also have the right to ask for additional supporting information from time to time. For example, if the insured person dies within the first 2 years we might need the following additional information:
Police report / statement completed by the police
Copy of the post-mortem report.
Result of any forensic laboratory investigations
Inquest findings (if appropriate)
Full verdict in the case of a murder (if appropriate)
The underwriter of this policy is Old Mutual Alternative Risk Transfer Limited (OMART), a registered Long-term Insurer, and they are ultimately responsible for paying any claims on Simply policies. Simply and OMART depend on you and your beneficiaries to be completely truthful both in your original application, and during the claims process.
If you are not absolutely truthful, or don’t disclose all relevant information, or misrepresent information to us, OMART has the right to cancel your policy, or change the terms of your policy.
If your claim is based on false or incomplete information, OMART won’t pay the claim. If, after OMART pays any claim, OMART finds that it was based on false or incomplete information, all claim payments will have to be refunded to them.

Contact our friendly and helpful team. We’re here to support you!

Office hours

Mon – Fri, 8:00 to 17:00

SME Queries

If you’re already a customer, email us at queries@simply.co.za or call us on 021 045 1513. If you’re interested in signing up, call us on 021 045 1393

Claims

For claims please email us at claims@simply.co.za or call us on 021 045 1513.

Complaints

If you are not satisfied with your policy or the services provided by Simply on behalf of OMART, please email us at complaints@simply.co.za or call us on 021 045 1513 so we can resolve the situation quickly.

Hollard

You can contact [ Hollard ]if you feel that Simply has in any way not resolved your concerns or addressed your queries appropriately.

Compliance Officer

f you feel that Simply has contravened the provisions of the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act), and/or has rendered financial services in a manner that may affect you adversely, please contact the Simply Compliance Officer at compliance@simply.co.za.